Return Policy

Last updated:

1. Introduction

At Dealersectiontop, we are committed to your satisfaction. This Return Policy outlines the terms and conditions for returning Men's Formula products and obtaining refunds. Please read this policy carefully before making a purchase.

This policy is provided in accordance with the Consumer Guarantees Act 1993 (New Zealand) and the Fair Trading Act 1986, which provide consumers with certain rights that cannot be excluded by contract.

2. Your Statutory Rights

Under New Zealand consumer law, you have statutory rights when products fail to meet consumer guarantees. These rights include:

  • Products must be of acceptable quality
  • Products must be fit for their intended purpose
  • Products must match their description
  • Products must arrive within a reasonable time

Important: Nothing in this Return Policy limits or excludes your statutory rights under New Zealand law. If a product fails to meet consumer guarantees, you may be entitled to a remedy regardless of this policy.

3. Return Eligibility

3.1 Products Eligible for Return

You may return Men's Formula products under the following conditions:

  • Unopened Products: Products in their original, unopened, and sealed packaging may be returned within 30 days of delivery
  • Damaged or Defective Products: Products that arrive damaged, defective, or materially different from the description may be returned regardless of whether they have been opened
  • Incorrect Products: If you receive the wrong product, we will arrange for return and replacement or refund at no cost to you

3.2 Products Not Eligible for Return

Due to health and safety regulations for dietary supplements, the following products cannot be returned for refund:

  • Products that have been opened, unless they are defective or damaged
  • Products returned after 30 days from delivery date (unless defective)
  • Products without proof of purchase (order confirmation email, receipt)
  • Products that show signs of misuse, negligence, or improper storage
  • Free promotional items or samples

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@dealersectiontop.world with the subject line "Return Request" and include:
    • Your order number
    • The product(s) you wish to return
    • Reason for the return
    • Photos of the product and packaging (if damaged or defective)
  2. Wait for Authorization: We will review your request and respond within 2-3 business days with a Return Merchandise Authorization (RMA) number and return instructions
  3. Ship the Product: Package the product securely in its original packaging (if possible) and ship it to the address provided with the RMA number clearly marked on the outside of the package
  4. Confirmation: Once we receive and inspect the returned product, we will notify you of the return status

4.2 Return Shipping

  • Defective/Damaged Products: We will cover return shipping costs for products that are defective, damaged in transit, or incorrectly shipped
  • Change of Mind Returns: You are responsible for return shipping costs for returns due to change of mind on unopened products
  • Shipping Method: We recommend using a trackable shipping service. We are not responsible for items lost in return transit without tracking

4.3 Return Address

Returns should only be sent to the address provided in your RMA authorization. Do not send returns without first obtaining an RMA number.

Dealersectiontop
100 Lambton Quay, Wellington Central, 6011, New Zealand

5. Refunds

5.1 Refund Processing

Once your return is received and inspected:

  • We will email you to notify you of the receipt and inspection status
  • Approved refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method used for the purchase

5.2 Refund Amount

  • Full Refund: For defective, damaged, or incorrectly shipped products, you will receive a full refund including original shipping costs
  • Product Price Refund: For change of mind returns (unopened products within 30 days), you will receive a refund of the product price. Original shipping costs are non-refundable
  • Promotional Pricing: Refunds for products purchased with discounts will reflect the actual amount paid

5.3 Refund Timeline

After we process your refund:

  • Credit/Debit Card: 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days
  • Bank Transfer: 5-7 business days

Please note that processing times may vary depending on your financial institution.

6. Exchanges

If you wish to exchange a product for a different item:

  • Please initiate a return following the process above
  • Place a new order for the desired product
  • We will process the refund for the returned item once received

This ensures you receive your new product without delay while the return is being processed.

7. Damaged or Defective Products

7.1 Reporting Damage

If your product arrives damaged:

  • Document the damage with photographs before opening or discarding any packaging
  • Contact us within 48 hours of delivery at support@dealersectiontop.world
  • Keep all original packaging materials for inspection if required

7.2 Defective Products

If you believe a product is defective:

  • Stop using the product immediately
  • Contact us with details of the defect
  • We may request the product be returned for quality inspection
  • You may choose between a replacement, repair (if applicable), or full refund

8. Cancellation

8.1 Before Shipment

If you wish to cancel your order before it has been shipped:

  • Contact us immediately at support@dealersectiontop.world
  • If successful, you will receive a full refund
  • We cannot guarantee cancellation once an order has entered the shipping process

8.2 After Shipment

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return procedure.

9. International Orders

For customers outside New Zealand:

  • You are responsible for return shipping costs unless the product is defective or damaged
  • We are not responsible for customs duties, taxes, or fees on returned items
  • Please allow additional time for international return processing
  • Returns must comply with both New Zealand import/export regulations and your local laws

10. Lost or Stolen Packages

If your package is lost or stolen during delivery:

  • Contact us within 14 days of the expected delivery date
  • We will work with the shipping carrier to locate the package
  • If the package cannot be located, we will arrange for a replacement or refund
  • For packages marked as delivered but not received, you may need to file a claim with the shipping carrier

11. Frequently Asked Questions

Can I return an opened product?

Due to health regulations for dietary supplements, opened products can only be returned if they are defective or damaged. Unopened products in original packaging can be returned within 30 days.

How long do I have to return a product?

Unopened products may be returned within 30 days of delivery. Defective or damaged products may be reported at any time but should ideally be reported as soon as the issue is discovered.

When will I receive my refund?

Refunds are typically processed within 5-10 business days after we receive and inspect the returned product. The time for the refund to appear in your account depends on your payment provider.

Do I need to pay for return shipping?

If the return is due to our error (defective, damaged, or wrong product), we cover return shipping. For change of mind returns, you are responsible for return shipping costs.

12. Contact Us

If you have any questions about returns or need to initiate a return, please contact us:

Dealersectiontop

100 Lambton Quay, Wellington Central, 6011, New Zealand

Email: support@dealersectiontop.world

Website: dealersectiontop.world

Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM NZST, and will respond to inquiries within 1-2 business days.

13. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last updated" date at the top of this page indicates when this policy was last revised.

For orders placed before a policy change, the policy in effect at the time of purchase will apply to that order.